Legal & Compliance

Privacy Policy

Effective Date: August 4, 2026

True Wellness, LLC ("True Wellness," "we," "us," or "our") provides mobile healthcare services, including physicals, drug screens, and lymphatic drainage massage, throughout the Atlanta metro area. This Privacy Policy explains what information we collect through truewellllc.com, how we use it, and the choices available to you.

Information We Collect

We collect the information you provide directly to us, including:

  • Contact details submitted through our booking or contact forms, such as your name, phone number, email address, and visit location.
  • Appointment details, including the service requested and your preferred date and time.
  • Health-related information shared with us in connection with scheduling or receiving a service. True Wellness is a cash-pay practice and does not bill insurance, but any health information you share, including for physicals or drug screens, is treated as confidential and used only to provide the service you requested.

We also collect basic technical information automatically when you visit our site, such as browser type and pages viewed, through standard analytics tools.

How We Use Your Information

We use the information collected to:

  • Schedule and confirm appointments
  • Communicate with you about your visit, including reminders and follow-up
  • Respond to questions submitted through our contact forms
  • Improve our website and services

We do not sell your personal information to third parties.

Third-Party Tools We Use

Our website and booking system run on GoHighLevel, which powers our online forms and appointment calendar. Submitting a form or booking a visit sends your information to GoHighLevel's platform, which we use to manage scheduling and client communication. We may also use standard analytics or advertising tools, such as Google Analytics or a Meta pixel, to understand how visitors use our site. These tools may use cookies, described below.

Cookies

Our website may use cookies and similar technologies to remember preferences and understand site traffic. You can control or disable cookies through your browser settings, though some site features may not work as intended if you do.

How We Protect Your Information

We take reasonable steps to protect the information you share with us, including working with platform providers that maintain their own security practices. No online system is completely secure, and we cannot guarantee the absolute security of information transmitted through our site.

How Long We Keep Information

We retain client and appointment information for as long as needed to provide our services and to meet standard recordkeeping practices for our field.

Your Choices

You can ask us to update or remove your contact information, or ask what information we have on file, by reaching out through the contact details below.

Minors

Our school and sports physical services may involve minors. In those cases, the information we collect is provided by a parent or guardian on the minor's behalf. We do not knowingly collect information directly from a minor through our website without parental or guardian involvement.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent update.

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